General conditions of stay

These conditions govern tourist stays booked directly with Salitre and must be provided to the guest before the contract is confirmed.

The confirmation will identify the accommodation, the service provider and, where applicable, Salitre's role as manager or intermediary.

Bookings made through other platforms are subject to the conditions accepted on that channel and the accommodation rules communicated before booking.

The booking is confirmed when Salitre communicates its acceptance in writing and the payment requirements previously disclosed have been met.

Salitre reviews every booking after confirmation. If a technical or administrative error is detected within the first 48 hours, the cancellation policy (section 6) applies, with a full refund of the amounts paid.

The confirmation will state the dates, number of guests, total price including taxes, supplements, included services, payment schedule and, where applicable, security deposit.

Optional services or supplements that have not been previously disclosed and accepted will not be charged.

In the event of non-payment, Salitre will communicate the issue and allow a reasonable period to remedy it before terminating the booking, in accordance with the accepted conditions and applicable regulations.

The booking holder must be of legal age. Guests must provide their information and identify themselves as required by the regulations applicable to guest registration.

Only people included in the booking may stay overnight. Any change must be communicated to Salitre and may entail a price adjustment, without exceeding the accommodation's authorised capacity.

The accommodation may not be assigned or sublet to third parties.

Check-in and check-out times are those stated in the confirmation. Early check-in and late check-out require authorisation and are subject to availability and, where previously disclosed, a supplement.

The guest must communicate their approximate arrival time and any significant delay.

Late arrival does not extend the stay. Keys or access devices must be returned at the end of the stay following the instructions provided.

The accommodation must be used with care and for the contracted stay.

Guests must:

• Respect neighbours' rest and the community rules.
• Avoid noise, music or behaviour that causes disturbance.
• Follow safety instructions and instructions for using facilities.
• Use water, electricity and air conditioning responsibly.
• Respect rules for pools, parking and communal areas.

Parties, events and unlawful activities are not permitted. Commercial activities or activities open to the public may not take place without express authorisation.

The specific rules for each accommodation will be provided before booking.

Smoking and vaping are not permitted indoors. In outdoor spaces, the accommodation rules must be respected and disturbance and litter avoided.

Pets are only permitted in accommodation that allows them, subject to prior notification and acceptance of the relevant conditions and supplements.

Conditions relating to assistance animals will comply with applicable regulations.

The accommodation will be supplied clean, equipped and prepared for the contracted occupancy.

Final cleaning, laundry and any services during the stay will be those specified in the booking.

On departure, the guest must leave the accommodation reasonably tidy, used dishes clean and waste deposited in the designated places. Professional cleaning is not required.

Extra cleaning may only be claimed where dirt exceeds normal use, with justification of its necessity and cost.

Towels, bed linen, utensils and other items may not be removed from the accommodation, except those expressly intended for outdoor use.

Where a security deposit is required, its amount, how it is provided and the refund period will be communicated before booking. The deposit does not replace payment for the stay or constitute an automatic charge.

The guest must report any damage or loss as soon as possible. The guest will not be liable for normal wear or pre-existing damage.

Any deductions must relate to damage, loss or expenses attributable to the guest, be documented and communicated with their valuation, allowing the guest to make observations.

The undisputed balance will be returned within the agreed period.

Keys, remote controls and codes must be kept safe and not shared with people outside the booking.

Salitre must be informed immediately if they are lost. Necessary and documented replacement or security restoration costs may be claimed where the loss is attributable to the guest.

Doors and windows must be closed on leaving and the accommodation's security instructions followed.

Any breakdown, deficiency or discrepancy with the contracted service must be reported as soon as possible using the contact stated in the confirmation, to facilitate a solution.

Late reporting does not in itself entail the loss of the guest's rights.

Maintenance staff access will be coordinated with the guest in advance. In emergencies, action will be taken in accordance with the law, limiting intervention to what is necessary.

If an issue prevents or substantially reduces enjoyment of the accommodation, the appropriate solution will be offered, including, where applicable, an alternative, price reduction or refund.

Cancellations, modifications, no-shows and early departures are governed by the cancellation policy supplied and accepted when booking.

Special rate conditions will only apply if clearly disclosed before contracting. The conditions of a confirmed booking may not be changed retroactively.

Serious breaches, such as parties, intentional damage, excess occupancy or repeated disturbance, may lead to termination of the stay in accordance with applicable regulations.

Salitre will communicate the breach and request that it be remedied where possible. Financial consequences must be justified and proportionate; they will not automatically entail the loss of all amounts paid or of the security deposit.

Guests must look after their belongings. Salitre and the accommodation provider are liable for damage or breaches attributable to them in accordance with the law.

Items left behind will be managed through Salitre's contact channels. Shipping may be arranged at the guest's request, subject to prior acceptance of the cost.

Personal data will be processed to manage the booking and stay, comply with legal obligations and handle issues, in accordance with the privacy policy supplied to the guest.

Complaints may be submitted through the contact channels stated in the confirmation. Official complaint forms will be made available where required.

These conditions respect the consumer's legal rights. Any dispute will be submitted to the competent bodies in accordance with applicable regulations.

Before the booking is confirmed, the guest will receive these conditions, the accommodation's specific rules and the cancellation policy, and will be able to consult and retain them.

Acceptance will be recorded during the contracting process.